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Return Policy
We offer a 60-day money-back guarantee, which means you have 60 days after receiving your item to request a return.
Order Modification or Cancellation (Within 24 Hours)
You may request to modify or cancel your order within 24 hours of placing it.
This includes, but is not limited to:
If your request is received within 24 hours after purchase, we will do our best to process the change before the order is shipped.
Requests Made After 24 Hours
Requests to modify or cancel an order made more than 24 hours after purchase cannot be guaranteed, as the order may already be processed or shipped.
If the order has already been processed or shipped, the request will be handled under our standard return policy, as outlined below.
Standard Returns (After Delivery)
If you decide to return an item after receiving it, the return will be treated as a standard return request.
To be eligible for a return, your item must:
Please note that items showing excessive wear, misuse, or damage caused by the customer may not be eligible for a refund.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We strongly recommend using a tracked shipping service, as we are not responsible for returns lost during transit.
To start a return, please contact us at hello@onlyshape.com.
All return requests must be reviewed and approved by our support team before being sent back.
Once approved, we will provide the appropriate return instructions and return address.
Items returned without prior authorization may not be accepted.
Refunds
Refunds are processed after the returned item has been received and inspected.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at hello@onlyshape.com.