Refund policy

Return Policy

At OnlyShape, we want you to feel confident when shopping with us. We offer a 60-day conditional return window for eligible items, starting from the date your order is delivered.

Please read this policy carefully before placing your order. By completing a purchase on our website, you agree to the return conditions listed below.

60-Day Conditional Money-Back Guarantee
Our 60-day money-back guarantee applies only to items that meet all eligibility requirements under this policy.

To qualify for a refund, the item must be returned in a clean, unused, unworn, unwashed, and resaleable condition, with all original packaging, tags, hygiene liners, inserts, accessories, and order materials included.

For hygiene reasons, textile garments, shaping garments, bra-replacement tops, underwear, intimates, and close-to-skin apparel cannot be returned if they show any sign of wear, use, washing, alteration, staining, odor, damage, or removal of hygiene-related materials.

Return Eligibility Requirements
To be eligible for a return, your item must meet all of the following conditions:

The return request must be submitted within 60 days of delivery.
The item must be unused, unworn, unwashed, unaltered, and undamaged.
The item must be returned in its original packaging.
All original tags, labels, hygiene liners, protective inserts, packaging materials, and accessories must be intact and included.
The item must be free from stains, deodorant marks, makeup, perfume, smoke, pet hair, body odor, detergent scent, washing marks, stretching, fabric damage, or any other sign of wear or use.
The item must be returned with proof of purchase from onlyshape.com.
The return must be approved by our customer support team before being shipped back.

Items that do not meet these requirements may be refused, returned to the customer, or refunded only partially at our discretion.

Fit Try-On Policy
You may try on your item for fit only, provided it is tried on carefully, briefly, and over clean undergarments. Trying on an item does not make it automatically eligible for return.

If the item shows any visible or detectable sign of wear, use, stretching, odor, washing, staining, or damage, it will not be eligible for a refund.

Non-Returnable Items
The following items are not eligible for return, refund, or exchange unless they arrive defective or incorrect:

Items marked as Final Sale at the time of purchase.
Gift cards.
Free gifts, promotional items, or bonus items.
Items purchased through third-party retailers, marketplaces, or unauthorized sellers.
Items without original packaging, tags, liners, inserts, or accessories.
Items that have been worn, washed, altered, damaged, stained, scented, or used.
Items returned without prior return authorization.
Items returned outside the approved return window.

Bundles, Multi-Packs, and Promotional Offers
If your order included a bundle, multi-pack, “Buy One Get One,” “Buy 2 Get 1 Free,” gift-with-purchase, discount, or promotional offer, all items included in that offer may need to be returned together in eligible condition in order to receive the full refund value.

If only part of a bundle or promotional order is returned, your refund may be recalculated based on the full retail price of the items you keep. Any free item, bonus item, or promotional value may be deducted from your refund.

Order Modification or Cancellation
You may request to modify or cancel your order within 24 hours of placing it. This may include changes to quantity, product variant, shipping address, or cancellation of the order.

We will do our best to process requests received within 24 hours. However, order changes and cancellations are not guaranteed once an order has entered processing, fulfillment, or shipment.

Requests made more than 24 hours after purchase cannot be guaranteed. If the order has already been processed or shipped, it will be handled under this return policy.

Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.

If an order is returned to us due to an incorrect address, failed delivery, refusal, or unclaimed package, any reshipment fees, return shipping fees, or carrier charges may be deducted from any refund or charged before reshipment.

Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at hello@onlyshape.com.

Your message must include your order number, a description of the issue, and clear photos of the product, packaging, shipping label, and any visible defect or damage.

Defective, damaged, or incorrect items must not be worn, washed, altered, or disposed of before our support team reviews the claim. Items that have been used, washed, altered, or damaged after delivery may not be eligible for replacement or refund.

Normal variations in color, fit, fabric feel, compression level, or personal preference are not considered defects.

Return Shipping
Customers are responsible for return shipping costs unless the item received is confirmed by us to be defective or incorrect.

We strongly recommend using a tracked shipping service. We are not responsible for returns lost, delayed, damaged, or misdelivered during transit.

Original shipping fees, package protection fees, priority processing fees, duties, taxes, and any other non-product charges are non-refundable unless required by law.

How to Start a Return
To request a return, contact us at hello@onlyshape.com with your order number and the reason for your return.

All return requests must be reviewed and approved by our support team before the item is shipped back.

If your return is approved, we will provide return instructions and the appropriate return address.

Items sent back without prior authorization may be refused and will not be eligible for a refund.

Return Deadline After Approval
Once your return is approved, the return package must be shipped within 7 calendar days of receiving the return instructions.

Returns shipped after this deadline may be refused or considered ineligible for refund.

Inspection and Refunds
All returned items are inspected upon receipt.

If your return is approved after inspection, your refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card provider, or payment processor may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at hello@onlyshape.com.

Refused or Ineligible Returns
We reserve the right to refuse any return that does not comply with this policy.

If a returned item is refused after inspection, we may, at our discretion, return the item to you. Any shipping costs associated with sending the item back to you may be your responsibility.

Excessive Returns or Abuse
We reserve the right to limit, refuse, or reject return requests from customers who show signs of return abuse, policy misuse, excessive returns, fraudulent activity, or repeated claims inconsistent with normal personal use.

Policy Updates
OnlyShape reserves the right to update or modify this Return Policy at any time. The policy in effect at the time of your purchase will apply to your order.